Privacy Policy

Last Updated: March 20, 2024

Promega uses your personal information as described above, to process your requests and transactions, in our legitimate interest and/or as a contractual necessity. We also use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
• Personalize and improve your experience on our Websites;
• Send you technical notices, security alerts, and support and administrative messages;
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and events offered by Promega and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Promega and others;
• Debug to identify and repair errors in our Services;
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you or to which you consent at the time the information was collected.
• We may also de-identify and/or aggregate personal information so that it can no longer identify a specific person and use such information in any manner not prohibited by applicable law.
• Your personal information will be retained as long as is needed for us to comply with our contractual obligations, employment obligations, and other business purposes, including global legal obligations to retain data.

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address and other identifiers, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. Promega may use this information to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your online activity. Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under some laws. See California and Other State Privacy Information below to learn how to opt-out of these activities.

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Websites are not currently set up to respond to those signals.

If you do choose to create an account, you may update and correct certain account information at any time by logging into your account or emailing us at privacyteam@promega.com. If you wish to delete your account, please contact Customer Service but note that we may retain certain information as required by law or for our legitimate business purposes.

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies and how to disable them, see our Cookie Policy at www.promega.com/legal/cookie-policy/.

You may opt out of receiving promotional emails from Promega by following the instructions in those communications or by updating your communication preferences using the following links www.promega.com/communication-preferences-anonymous/ (for users without an account) or www.promega.com/commerce/account/default/communication-preferences (for users with an account). If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

The California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.), as amended by the California Privacy Rights Act (collectively, “CCPA”) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in California certain rights with respect to their personal information. In addition, privacy laws in Virginia, Connecticut, Colorado, Utah, and Iowa provide, or will provide in the future, to consumers residing in those states certain rights with respect to their personal information. If you are a consumer residing in California or Virginia Connecticut, Colorado, Utah, or Iowa, this section applies to you as indicated. This section also applies to California job applicants and those interacting with Promega in their business or commercial capacity in California.

If you are a California employee or former employee, please refer to our Employee Privacy Policy for a description of Promega’s privacy practices in that context.

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers
• California customer records or similar information in states with applicable privacy laws
• Commercial information
• Internet or electronic network activity information
• Location-related information based on IP address or physical address information
• Professional or employment related information
• Inferences, including information derived from other personal information about you.
• Sensitive personal information, including as part of a job application process, social security number, driver’s license, and race and ethnicity information.

For details about the precise data points we collect and the categories of sources of such collection, please see the What Personal Information We Collect section above. We collect personal information for the business and commercial purposes described in the How We Use and Retain Personal Information section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

California law requires that we provide transparency about personal information we “sell” or “share.” “Sale” for the purposes of the CCPA, broadly means scenarios in which Promega has shared personal information with third parties in exchange for valuable consideration, while “sharing” means we have disclosed information to a third party for cross-context behavioral advertising. In addition, the CCPA has been interpreted to deem this “sharing” to also be a form of “sale.” Accordingly, we “sell” personal information for the following commercial purposes: to collaborate with strategic business partners and allow them to offer products and services that might interest you and to advertise our products to you. In addition, in the preceding twelve (12) months, Promega has “sold” or “shared” your personal information to or with third parties for cross-context behavioral advertising, such as targeting of advertising to you based on your personal information obtained from your activity across businesses, websites, apps, and services other than our Services. See the Targeted Advertising and Analytics section above for more information about behavioral advertising. See Privacy Rights below to learn how to opt out of these activities. We do not knowingly sell or share personal information about consumers under the age of 16.

In the preceding 12 months, we have “sold” the following categories of personal information to the following categories of third parties:

In the preceding 12 months, we have “shared” the following categories of personal information with the following categories of third parties:

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at privacyteam@promega.com.

Virginia’s, Connecticut’s, Colorado’s, Utah’s and Iowa’s, privacy law requires that we notify you if we use your information for Targeted Advertising. Targeted Advertising means displaying advertisements to you where the advertisement is selected based on personal information obtained from your activities over time and across nonaffiliated websites or online applications to predict your preferences or interests. See Privacy Rights below to learn how to opt-out of these activities.

Subject to certain limitations, if you are resident of California or Virginia, Connecticut, Colorado, Utah, or Iowa, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request correction of your personal information, (3) request deletion of your personal information, (4) opt out of any “sales” of your personal information that may be occurring, and (5) not be discriminated against for exercising these rights. If you wish to submit a privacy rights request, please contact Customer Service at 1-800-356-1970 or submit your request through the online Privacy Rights Request Form. Upon receipt, we will verify your request by asking you to provide information related to your recent interactions with us, such as confirming your email address or account information. We will not discriminate against you if you exercise your rights under the applicable privacy laws. You also have the right to opt out of sharing or targeted advertising at any time by clicking on the My Privacy Choices link in the footer of our website. If we need to verify your request, we may do so by asking you to provide information related to your recent interactions with us.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us using the address listed in the Contact Us section provided below.

Some browsers allow you to enable privacy-controls in the browser's settings to automatically signal your opt-out preference to the websites you visit (e.g., Global Privacy Control). We honor Global Privacy Control signals as a valid request to opt-out of the sharing of information linked to your browser. Please be aware, however, that opt-out preference tools are limited to the browser or devise you are using. Also, to maintain your privacy preferences, your browser may save some information in its cookies and cache, and if you clear cookies, you may remove your opt-out preferences so that you may have to opt-out again.

California’s privacy law requires that we notify you if we provide you a program, benefit, or other offering, related to the collection, deletion, or sale of personal information, which it defines as a “financial incentive.” We offer promotions and incentives to prospective and current Promega consumers. Sometimes, consumers sign up or provide us their personal information (e.g., email address) in order to receive product incentives or participate in promotions. As such, under the CCPA, our product incentives or promotions may be considered financial incentives provided in exchange for the collection and retention of personal information.

We offer these product incentives and promotions to enhance our relationship with you or so you can engage with us while receiving some of these benefits. There is no obligation to opt-in and consumers may opt-out at any time. The details of each program are contained in each such program offering.

The consumer data received in exchange for your participation is dependent on a number of factors, including, for example, whether and to what extent you take advantage of any offerings and whether and to what extent you opt out of any offerings but is roughly equivalent to the value of the product incentive or promotion offered.